Lead – Quality Management – SNow

Open Positions: 2

Work Timings: IST/Afternoon Shift

Role: Lead

Experience: 5+ years

Responsibilities:

• Application Configuration:
  • Configure and install custom applications, modules, and plugins.
  • List Layout, Forms, business rules, script includes, UI policies, client scripts,
    and other customizations.
  • Configure and optimize ServiceNow Workspaces, visualizations, reports, and
    dashboards.
• ServiceNow Modules:
  • Extensive hands-on experience with ITSM, Service Catalog, Custom Portals,
    and HRMS Portal.
  • Maintain service catalog items, workflows, and fulfilment processes.
  • Configure HR workflows and integrations with HR / PAC systems.
• Data Management:
  • Perform data imports using Import Sets and Transform Maps.
  • Should analyse application logs for troubleshooting.
• Instance Management:
  • Manage update set migrations between instances (lower to higher).
  • Perform scheduled jobs, and instance health checks.
• Quality Assurance for Custom Applications:
  • Validate custom ServiceNow applications and ensure they meet business
    requirements.
  • Test configurations, workflows / flows, and customizations to ensure quality
    and functionality.
• Integration Validation:
  • Test and validate REST APIs and complex integrations involving Integration
    Hub, custom spokes, and RPA.
  • Analyse and verify integration logs for troubleshooting.
• System Testing:
  • Conduct end-to-end testing, including regression, functional, and
    performance testing.
  • Create, execute, and maintain test cases for all ServiceNow modules and
    applications.
• Automation & Reporting:
  • Develop test automation scripts for ServiceNow features and workflows.
  • Document and report test results and track defects using appropriate tools.
• Cross-Platform Knowledge:
  • Validate integrations with physical access systems like CCURE, Lenel,
    Genetec.
  • Test HRMS systems integration with platforms like Workday and SAP
    SuccessFactors.

Required Skills:

• Software Analysis & Design knowledge and a strong background in Software Quality
  & Testing.
• Strong expertise in testing ServiceNow applications.
• Hands-on experience with REST messages, Integration Hub, and RPA workflows.
• Proficiency in troubleshooting and validating complex integrations.
• Experience in test automation and scripting for ServiceNow modules.
• Knowledge of Identity and Access Management.
• Knowledge of Access Control Systems (like CCure, Lenel & AMAG)
• Test Case Design, Test Planning and Estimation.
• Experience in writing test specifications and test cases based on requirements and
  execution of test plans in all aspects of testing, including functional, regression and
  system testing.
• Strong proficiency with ServiceNow latest versions and their features.
• Expertise in configuring and maintaining ServiceNow modules: ITSM, Service Catalog,
  and HRMS Portal.
• Hands-on experience with custom applications, integrations, and portals.
• Knowledge of import sets, transform maps, and data validation.
• Advanced scripting skills (JavaScript, Glide API, and REST/SOAP integration).
• Ability to configure and manage visualizations, reports, and custom dashboards.
• Experience with test automation frameworks for ServiceNow.
• Knowledge of scheduled jobs and debugging via logs.
• Experience in advanced workspace configuration.
• Familiarity with ServiceNow modules like CMDB and Asset Management.
• Should be familiar with new concepts like flows, decision matrix, spoke, flow actions.

Preferred Qualifications:

• Knowledge of physical access systems (CCURE, Lenel, Genetec and AMAG).
• Experience with HRMS systems like Workday and SAP SuccessFactors.
• Familiarity with ServiceNow Integration Spokes and advanced features.
• ISTQB or equivalent QA certification is a plus.