Fremont, CA — October 21, 2025 — Alert Enterprise today announced the availability of the Guardian AI Agent, built on the ServiceNow AI Platform, to bring intelligence, automation, and convergence to physical identity and access management (PIAM), the critical last mile of enterprise identity orchestration.
In the world of identity, digital credentials often steal the spotlight. Yet, the most important identity decision happens in the physical world: who can go where, and when. Every time an employee badge opens a door, that action represents a complex orchestration of identity, policy, and trust. The Guardian AI Agent acts as the intelligence layer managing that lifecycle, revolutionizing how organizations manage people, places, and spaces with an agentic AI experience built natively on the ServiceNow AI Platform.
As a ServiceNow Build Partner, Alert Enterprise is enabling a new class of AI agents on the ServiceNow AI Platform, designed for cyber-physical identity governance. The Guardian AI Agent, powered by Now Assist and orchestrated through ServiceNow’s AI Agent Fabric, unifies HR, IT, and physical security workflows into one connected ecosystem. It transforms manual, siloed badge and access processes into intelligent, policy-driven experiences that enhance compliance, reduce risk, and improve workplace safety.
Built on the ServiceNow AI Platform, Guardian inherits the same single data model, common service architecture, and governance layer as every other workflow—no retraining, no disruption, and no additional integration overhead. Using the ServiceNow Integration Hub and out-of-the-box spokes, it seamlessly connects to enterprise systems, enabling secure, cross-domain coordination across HR, IT, and physical security in real time.
Through agentic AI design, the Guardian AI Agent collaborates autonomously across domains. For example, it can onboard a new employee by verifying HR status, provisioning an identity, and activating physical credentials simultaneously. The result is a frictionless, intelligent identity lifecycle that connects the digital and physical worlds through a single, trusted platform.
“The future belongs to the bold—those who harness AI not to replace people, but to elevate them,” said Jasvir Gill, Founder and CEO of Alert Enterprise. “As a partner of ServiceNow, we’re redefining the last mile of identity. Built on the ServiceNow AI Platform, the Guardian AI Agent brings intelligence and automation to every identity and access workflow, transforming how enterprises protect people, places, and spaces.”
The ServiceNow Partner Program rewards innovation and expertise in delivering transformative outcomes. As a Build Partner, Alert Enterprise develops and distributes applications on the ServiceNow AI Platform, leveraging AI Agent Fabric, Now Assist, and the Integration Hub ecosystem to extend ServiceNow’s value across identity, access, and safety operations—closing the loop on the last and most critical mile of identity.
About Alert Enterprise
Alert Enterprise brings people, technology, and AI together to protect what matters most. The company’s Guardian platform unifies cyber and physical security through identity, access, and risk management, automating the critical last mile of enterprise identity orchestration. Trusted by leading organizations across critical infrastructure, healthcare, financial services, manufacturing, and global enterprises, Alert Enterprise helps customers strengthen compliance, reduce risk, and create safer, more connected workplace experiences. With its AI-powered Guardian Agents built on the ServiceNow AI Platform, Alert Enterprise delivers intelligent automation, trusted governance, and security at scale.
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