Take an Epic approach to Visitor Management.
When compassionate care is the goal, safety must come first—but compliance won’t be taking a backseat either. Make them go together when you digitally transform IT and physical access for patients, employees and visitors. We can help you create a smoother, more secure experience for everyone with the systems you already have in place.
Meet VIM from Alert Enterprise.
Alert Enterprise Visitor Identity Management (VIM) automates and streamlines visitor registration, identification and access control. Upon secure visitor check-in, the host is instantly notified with the visitor’s details and security has all the right data to stay in the know. Less hoops to jump through, more loops that close.
It’s certified.
HL7-certified, VIM software integrates with EPIC and automates the entire visitor identity lifecycle— including pre-registration, check in and the overall on-site experience.
It’s safety-first.
Ensure staff, patients and visitors experience the highest level of safety by automate the vetting of visitors against internal and third-party watch lists. You can also configure alerts and workflows based on visitor status.
It’s flexible.
From mobile to kiosk, there are plenty of ways to let them in—simply and securely.
How would VIM blend in at your healthcare facility?
We like to keep it simple. Here’s how it works:
First, here’s what VIM does:
- Syncs new patient records once they’re created in EPIC via HL7 message
- Pulls relevant patient data like name, department and MRN unique identifier
- Creates a visitor profile associated with the appropriate patient
- Pushes HL7 messages for discharge and updates within the EPIC HL7 interface
Second, here’s what everyone else does:
- Staff issue visitor stickers, technology badges or advanced mobile credentials based on the visitor profile
- Visitors can check in and out using their mobile device, lobby work station software or a self-service kiosk
Different personas and out-of-the-box use cases.
Host/supervisor
- Invite visitors and ensure they’re pre-registered in the system before their arrival.
- Oversee and make adjustments to current visit schedules and details.
- Register visitors individually or in bulk, depending on the number of expected visitors.
- Coordinate visits with Outlook meeting schedules to ensure proper timing and organization.
- Get notified with the visitor’s details through email, SMS, or phone call.
Security administrator
- Keep an updated watch list of individuals who are restricted or flagged for special attention.
- Create and manage templates for NDAs and standard emails sent to visitors and hosts.
- Approve processes and requests within the visitor management system.
- Streamline the printing and distribution of badges for contractors.
- Manage requests for onboarding contractors, ensuring necessary procedures are completed.
- Notify relevant parties of guest arrivals and monitor their check-in and check-out processes.
- Ensure visits comply with all necessary regulations and are properly documented.
Visitor
- Complete required steps after receiving an invitation to visit.
- Use a QR code to check in upon arrival.
- Optionally, check in at a kiosk or with a security guard.
- Sign required NDAs.
- Gain automatic issuance of access and WiFi credentials.
Reception/front desk
- Look up information on hosts and visitors as needed.
- Handle the registration and check-in/check-out process for visitors.
- Issue temporary badges to employees and visitors as required.
- Ensure NDAs are signed and photos are captured for identification purposes.
- Print stickers and issue badges to visitors and employees.
- Maintain and report on the status of checked-in cardholders and visitors.
Exceptional experience. Simplified administration.
Badge issuance and tracking
Manage badge issuance, printing and tracking at the badging office.
Admin portal
Gain centralized control for global and site-specific badge templates, NDAs, notifications, workflows and policies.
No-code management
Easily manage UI forms, workflows, notifications, badge design and locations without coding.
Self-service kiosks
Supports facial recognition, QR codes and ID scanning, compatible with iOS and Windows.
Configurable check-in
Tailor check-in workflows, policies and experiences for each site or region.
Credential support
Compatible with NFC credentials, QR/barcodes and temporary badges.
Integrations
Pre-integrated with over 250 HR, IT/SSO and physical security systems.
Security certifications
SOC2 Type 2 and ISO 27001 certified cloud platform with configurable data retention.
Flexible hosting
Available as a native cloud/SaaS or client-hosted solution on AWS, GCP, Azure, or on-premises.
There’s more than one way to welcome them in.
Kiosk-free mobile visitor management
Visitors scan a QR code at the reception desk and complete the registration and check-in process on their digital devices.
Self-service kiosk options
Want a wall-mounted collar? Floor standing podium? Or maybe something more tabletop friendly? There are plenty of options to choose from.
Security audits made easy
Have a staffed reception and want to maintain a face-to-face check-in experience? We’ve got you covered.
NFC Wallet access for visitors
Enable the same level of security and governance you have for your workforce with simplified mobile access.
Additional benefits that empower every visit.
Multilingual
Front desk or back office, the entire application is multilingual for your workforce and all guest-facing components to cater to even the largest enterprise. All while providing a friendly local experience that reflects your brand.
Custom messaging and branding
We’ve got all the tools you need to ensure your guests arrive safely, have an exceptional experience and see the extension and impact of your brand right on their mobile phone.
Safety, security and compliance
Measures include ID verification, enforced escort check-in policies, NDA management, training validation, configurable branding and corporate messaging, health and safety policies, and local watchlist, federal criminal history checks and workflow approvals.
Physical Access Control integration
Visitor Identity Management software is pre-integrated with leading Physical Access Control Systems (PACS), extending the same level of protection for visitors and contractors as internal staff, and enforcing request approval before granting access through the enterprise-class workflow engine.
Learn more about our Epic integration.
Take the first step to greater hospital safety.
Your facility’s staff, patients and visitors will thank you.
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