Take an Epic approach to Hospital Visitor Management.

When compassionate care is the goal, hospital safety must come first—but compliance won’t be taking a backseat either. Make them go together when you digitally transform IT and physical access for patients, employees and visitors. When it comes to hospital security, we can help you create a smoother, more secure experience for everyone with the visitor management systems you already have in place.

A laptop screen displaying a software dashboard with weather details, event tracking, and notification features.

A laptop screen displaying a kiosk setup dashboard with various options like signature capture, photo capture, email verification, visitor details, and more.

A laptop screen displays a visitor management software interface with a list of walk-in visitor details, including names, emails, and visit information.

A laptop screen displaying a visitor management system with a table of visitor details, including names, emails, and visit information.

Computer screen displaying a configuration webpage with sections for self-registration and check-in settings.

Meet VIM from Alert Enterprise.

Alert Enterprise Visitor Identity Management (VIM) automates and streamlines the visitor experience through visitor registration, identification and access control. Upon secure visitor check-in, the host is instantly notified with the visitor’s details and security has all the right data to stay in the know. Less hoops to jump through, more loops that close.

It’s certified.

HL7-certified, VIM software integrates with EPIC and automates the entire visitor identity lifecycle— including pre-registration, check in and the overall on-site experience.

It’s safety-first.

Ensure hospital staff, patients and visitors experience the highest level of safety by automate the vetting of visitors against internal and third-party watch lists. You can also configure alerts and workflows based on visitor status.

It’s flexible.

From mobile to kiosk, there are plenty of ways to let them in—simply and securely.

How would VIM blend in at your healthcare facility?

We like to keep it simple. Here’s how it works:

First, here’s what VIM does:

Syncs new patient records once they’re created in EPIC via HL7 message
Pulls relevant patient data like name, department and MRN unique identifier
Creates a visitor profile associated with the appropriate patient
Pushes HL7 messages for discharge and updates within the EPIC HL7 interface

Second, here’s what everyone else does:

Different personas and out-of-the-box use cases.

Smartphone displaying a visitor invitation form in an app, with details for Jennifer Strawn and options to enter visit information and submit.

Smartphone screen displaying visitor policy guidelines, including sign-in, visitor badge return, employee escort, and internet use restrictions.

Host/supervisor

Invite visitors and ensure they’re pre-registered in the system before their arrival.
Oversee and make adjustments to current visit schedules and details.
Register visitors individually or in bulk, depending on the number of expected visitors.
Coordinate visits with Outlook meeting schedules to ensure proper timing and organization.
Get notified with the visitor’s details through email, SMS, or phone call.

Security administrator

Keep an updated watch list of individuals who are restricted or flagged for special attention.
Create and manage templates for NDAs and standard emails sent to visitors and hosts.
Approve processes and requests within the visitor management system.
Streamline the printing and distribution of badges for contractors.
Manage requests for onboarding contractors, ensuring necessary procedures are completed.
Notify relevant parties of guest arrivals and monitor their check-in and check-out processes.
Ensure visits comply with all necessary regulations and are properly documented.

Visitor

Complete required steps after receiving an invitation to visit.
Use a QR code to check in upon arrival.
Optionally, check in at a kiosk or with a security guard.
Sign required NDAs.
Gain automatic issuance of access and WiFi credentials.

Reception/front desk

Look up information on hosts and visitors as needed.
Handle the registration and check-in/check-out process for visitors.
Issue temporary badges to employees and visitors as required.
Ensure NDAs are signed and photos are captured for identification purposes.
Print stickers and issue badges to visitors and employees.
Maintain and report on the status of checked-in cardholders and visitors in real-time.

Exceptional experience. Simplified administration.

Badge issuance and tracking

Manage badge issuance, printing and tracking at the badging office.

Admin portal

Gain centralized control for global and site-specific ID badge templates, NDAs, notifications, workflows and policies.

No-code management

Easily manage UI forms, workflows, notifications, badge design and locations without coding.

Self-service kiosks

Supports facial recognition, QR codes and ID scanning, compatible with iOS and Windows.

Configurable check-in

Tailor check-in workflows, policies and experiences for each site or region.

Credential support

Compatible with NFC credentials, QR/barcodes and temporary badges.

Integrations

Pre-integrated with over 250 HR, IT/SSO and physical security systems.

Security certifications

SOC2 Type 2 and ISO 27001 certified cloud platform with configurable data retention.

Flexible hosting

Available as a native cloud/SaaS or client-hosted solution on AWS, GCP, Azure, or on-premises.

There’s more than one way to welcome them in.

Kiosk-free mobile visitor management

A smartphone displays a QR code for visitor check-in.

Smartphone displaying a visitor registration form with fields for first name, last name, email, and phone number. A cursor hovers over the email field.

Smartphone displaying a visitor registration form for Alert Enterprise, including fields for purpose of visit and contact information, along with options for consent and digital signature.

A smartphone screen showing a digital signature app with options for type, draw, or upload signature. A stylized signature is displayed, and the Confirm button is highlighted.

A smartphone screen displays a webpage from Alert Enterprise, confirming a successful check-in with the message: Thank you. You have been checked in successfully.

Visitors scan a QR code at the reception desk and complete the registration and check-in process on their digital devices.

Self-service kiosk options

A white electronic device featuring a touchscreen displaying the text Alert Enter with colorful lights on its sides.

Want a wall-mounted collar? Floor standing podium? Or maybe something more tabletop friendly? There are plenty of options to choose from.

Security audits made easy

Have a staffed reception and want to maintain a face-to-face check-in experience? We’ve got you covered.

NFC Wallet access for visitors

Enable the same level of security and governance you have for your workforce with simplified mobile access.

Additional benefits that empower every visit.

Learn more about our Epic integration.

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Take the first step to greater hospital safety.

Your facility’s staff, patients and visitors will thank you.