Customer Success – Sr. Business Analyst

Positions: 1

Work Timings: US Timings

Role: Sr. BA IDM consultants

Experience: 5+ years

AlertEnterprise Technology is about powering the future with Technology and make enterprises and the world a safer place. We are at the heart of shaping and driving technology disruption and digital transformation for our clients running AlertEnterprise products. We set the direction to serve all business verticals and industries. Our mission is to identify and incubate the next generation of AlertEnterprise services around disruptive technologies and future demand from our customers for AlertEnterprise product implementations and guiding them to solve a complex problem by tailoring Alert Solutions to their specific needs.

Our organization is seeking experienced candidates for the role of PIAM Implementation Business Analyst. If you are looking for an engaging and dynamic work environment, please review the qualifications and responsibilities outlined below.

Sr. BA IDM consultants:

High communication skills, requirement gathering, IAM, IDM demos and Design documents.

5-8 years experience, Must have worked on End to End Implementation.

Responsibilities:

• Requirements Gathering: Meticulously gather and analyze user requirements and business processes. Create functional swim lane diagrams to illustrate mapping and state representation.
• Business Objective Analysis: Elicit and analyze requirements to ensure alignment with genuine business objectives, depicted within functional flow diagrams.
• Collaboration: Foster collaboration with team members to maintain data and functional integrity across projects and systems.
• System Configuration: Take hands-on responsibility for system configuration approaches and implementation.
• Solution Design: Actively participate in solution design, implementation, and quality assurance activities.
• Deliverables Production: Generate high-quality and timely analysis and configuration deliverables.
• Project Scope Discussions: Engage in discussions with project teams regarding the appropriate scope and features for each release.
• Communication: Effectively communicate requirements in both written and verbal formats.
• Task Estimation: Participate in estimating tasks, defining the analysis process, and outlining deliverables for project assignments.
• Best Practices Documentation: Collaborate in the definition, refinement, and documentation of business analysis best practices.

Qualifications & Must Haves

• Effective Communication Proficiency: Given the client-facing nature of the role, the selected individual must possess exceptional communication skills. They will be responsible for leading customer workshops, engaging in discussions to elicit requirements, and relaying this information to internal teams. Moreover, they will be tasked with logging detailed Jira tickets to facilitate the work of development teams. Additionally, this individual will collaborate with the Solution Architect or work independently to conduct customer walkthroughs of the target state. They will present these walkthroughs as proposals to clients and obtain sign-offs for the development of specified features within the project’s scope.
• 7 + years of experience, engineering or equivalent with relevant work experience.
• Information Security, Identity Access and Compliance, IAM, IAG, SSO, SAML, RBAC,PBAC domain experience is a must.
• SailPoint, OKTA, SAP IDM, SAP GRC, SAP Security, Oracle
• Cloud Technologies – Azure AD, Azure SSO, SMTP, SAP, LDAP, Databases, Web Servers, DB Queries, Troubleshooting, Demonstrations, Playbooks, Test Cases, Security Testing and Production Rollout processes.
• Has understanding of Project Management, Delivery  Processes in Dev, Test and Production environments. Has good understanding of Change Management and Signoff processes for Production deployment schedules.
• Well Versed with Requirement gathering,  Traceability, Swim Lane Processes, Business Process Modelling, SDLC, Sign Offs, Testing Models, User Acceptance Testing, Reporting, Traceability, Test planning, Risk based Testing and Quality Assurance Processes.
• Physical Security systems – OnGuard, SOC, GSOC, Insider Threat, PSIM and PSP, Access recertifications, CardHolder Lifecycle, Role Based Access Controls, Position based Access Controls experience is a must, This is a client facing role. You shall have relevant experience in an end to end project delivery environment.
• 3+ years of Working experience on HRMS, IAM/PIAM, IAG Integration, Badge Printing, Credentials, Background check processes is a must. 
• Problem-Solving Skills: Strong aptitude for problem-solving with a customer-centric approach.
• Teamwork and Adaptability: Excellent teamwork skills, adaptability to diverse personalities, and ability to thrive in a multicultural organization.
• Research Proficiency: Proficient in researching system issues, formulating solutions, and presenting findings to end-users.
• Support Availability: Willingness to provide phone support on a 24×7 basis.
• Learning Agility: Ability to quickly comprehend complex concepts through various training and on the-job coaching.
• Methodical Solution Identification: Proven ability to identify issues and propose systematic solutions.