Website Alert Enterprise

Positions: 1

Work Timings: US Timings

Role: Lead/ Senior Lead

Experience: 6+ years


A professional at this position within Alert Enterprise has following responsibilities:

  • Provide technical support to Alert Enterprise customers and Professional Services team via multiple channels, including: telephone, email, WebEx and GoToMeeting.
  • Troubleshoot and resolve complex technical problems reported by our customers.
  • Deliver product fixes and patches to customers.
  • Document problem solutions in company knowledge base.
  • Interface with Pre-Sales, Product Management, Implementation and Engineering  Teams to improve product service, design, and quality.
  • Present functional and technical concepts in a clear manner.
  • Document case progress and technical details throughout the support case lifecycle.
  • Work for International (US/ Canada) Customers in their time zones to Provide support on a rotational schedule.
  • Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team.
  • Impress our customers with your responsiveness, technical ability and attention to their each case.
  • Work with customer relationship managers
  • Effectively analyse complex project issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with clients and partners.

IAM – Must have Skills

  • Working knowledge of PIAM & Identity Life Cycles
  • Knowledge of Security or Physical Identity and Access Management is a plus.
  • Knowledge of physical access control systems like Lenel OnGuard, CCure etc. is a plus
  • Knowledge on Big Data platforms like Hadoop or configuration experience on similar kind of platform or applications is a plus.
  • Knowledge on SAP ERP, Oracle, and People soft is a plus.
  • Knowledge Prior working experience in Sailpoint is a plus.

Qualifications & Soft Skills

  • Bachelor of Science degree or equivalent work experience
  •  6+ years working experience in functional and/or technical design of technology applications and leading a team for multiple technology SailPoint implementation or IAM/IDM projects
  • Knowledge of UML, XML and SQL.
  • Programming Knowledge or experience
  • Software Development Lifecycle knowledge
  • Eagerness to contribute in a team oriented environment
  • Ability to work creatively and analytically in a problem solving environment
  • Ability to work on multiple tasks and competing priorities.
  • Excellent communication and interpersonal skills.

To apply for this job email your details to Prerna.Gupta@alertenterprise.com