Customer Success – Lead

Website AlertEnterprise

Positions: 1

Work Timings: US Timings

Role: Lead

Experience: 6+ years

Responsibilities:

A professional at this position within AlertEnterprise has following responsibilities:

  • Provide technical support to AlertEnterprise customers and Professional Services team via multiple channels, including: telephone, email, WebEx and GoToMeeting.
  • Troubleshoot and resolve complex technical problems reported by our customers.
  • Deliver product fixes and patches to customers.
  • Document problem solutions in company knowledge base.
  • Interface with Pre-Sales, Product Management, Implementation and Engineering  Teams to improve product service, design, and quality.
  • Present functional and technical concepts in a clear manner.
  • Document case progress and technical details throughout the support case lifecycle.
  • Work for International (US/ Canada) Customers in their time zones to Provide support on a rotational schedule.
  • Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team.
  • Impress our customers with your responsiveness, technical ability and attention to their each case.
  • Work with customer relationship managers
  • Effectively analyse complex project issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with clients and partners.

IAM – Must have Skills

  • Working knowledge of PIAM & Identity Life Cycles
  • Knowledge of Security or Physical Identity and Access Management is a plus.
  • Knowledge of physical access control systems like Lenel OnGuard, CCure etc. is a plus
  • Knowledge on Big Data platforms like Hadoop or configuration experience on similar kind of platform or applications is a plus.
  • Knowledge on SAP ERP, Oracle, and People soft is a plus.
  • Knowledge Prior working experience in Sailpoint is a plus.

Qualifications & Soft Skills

  • Bachelor of Science degree or equivalent work experience
  •  6+ years working experience in functional and/or technical design of technology applications and leading a team for multiple technology SailPoint implementation or IAM/IDM projects
  • Knowledge of UML, XML and SQL.
  • Programming Knowledge or experience
  • Software Development Lifecycle knowledge
  • Eagerness to contribute in a team oriented environment
  • Ability to work creatively and analytically in a problem solving environment
  • Ability to work on multiple tasks and competing priorities.
  • Excellent communication and interpersonal skills.

To apply for this job email your details to Prerna.Gupta@alertenterprise.com

At AlertEnterprise, trust is at the center of everything we do. We bring people, processes, data and technology together in true security convergence.

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David Cassady

Chief Strategy Officer

David Cassady has been selling and leading teams in Silicon Valley for more than 30 years. During that time, he’s led a mix of established software players and startups. Cassady has also been involved with five IPOs — and at least as many acquisitions. 

As Chief Strategy Officer, David leverages his extensive experience helping software businesses drive growth through deep and impactful partnerships with the world’s most successful SaaS providers like ServiceNow, Microsoft and SAP. 

Mark Weatherford

Chief Security Officer
Senior Vice President, Regulated Industries

Mark Weatherford brings years of high-level cyber-physical expertise to AlertEnterprise, and as Chief Security Officer (CSO), he guides the strategy of data management and protection by advising cyber-physical security policies and procedures within the company. Weatherford also works in liaison with businesses and executive professionals in the cyber and physical security industries to further accelerate security convergence adoption.

Mark has held numerous high-level cyber-centric positions, including Vice President and Chief Security Officer at the North American Electric Reliability Corporation (NERC), the Department of Homeland Security’s first Deputy Under Secretary for Cybersecurity under the Obama administration, California’s first Chief Security Officer, and the first CISO for the state of Colorado.

Harsh Chauhan

Chief Technology Officer

As Chief Technology Officer (CTO) of AlertEnterprise, Harsh Chauhan is responsible for the company’s engineering technology innovation and solution delivery. A 20-year technology veteran and leader, Chauhan is focused on the growth of the company’s 3D Governance Risk Compliance (GRC) hyperscale cloud platform.

He also continues to develop integrated solutions with leading technology partners like SAP, SAP NS2, and ServiceNow. Before AlertEnterprise, Mr. Chauhan held multiple CTO positions, as well as Product Owner and Head of Development at SAP GRC 10.0, delivering targeted solutions to high-profile SAP clients.

Ruby Deol

Chief Operations Officer

Ruby Deol oversees all business units at AlertEnterprise. With more than 20 years of experience in global sales and support services, Deol nurtures existing client relationships with a customer-first approach. As AlertEnterprise continues to grow in industry recognition and stature, Deol is charged with developing and implementing methods to meet organization goals and facilitate the company’s ongoing transformation.

Kaval Kaur

CFO and Co-Founder

As Chief Financial Officer (CFO) and Co-Founder of AlertEnterprise, Kaval Kaur leads all finance and administrative back-office operations. Kaur is a member of the national professional organization American Institute of Certified Public Accountants (AICPA) and the California State CPA Society.

Prior to joining AlertEnterprise, she was the CFO and Co-Founder of Virsa Systems, a position she held until its acquisition by SAP.

Kaur is a philanthropist at heart, embracing the diversity of the San Francisco Bay area by assisting with and promoting special cultural events. She recently sponsored 2,000 public schools in rural India to advance computer literacy skills for children and is a foster mother to a 10 year old.

Jasvir Gill

Founder and CEO

Leading the charge of digital transformation and security convergence is Jasvir Gill, Founder and CEO of AlertEnterprise, Inc. An accomplished engineer by trade, Gill is driving the long-overdue digital transformation of the physical security industry.

Prior to launching AlertEnterprise, Gill was the founder and CEO of Virsa Systems, where he grew the company into a global leader of application security software. An early pioneer in establishing governance, risk and compliance as a software market segment, he drove exponential growth at Virsa, facilitating its acquisition by SAP in 2006.

In his free time, Jasvir helps drive social and economic empowerment in the community. He’s also a trustee at the American India Foundation.