Case Study
'INSURING' SECURITY AS A BUSINESS ENABLER
With roots that trace back to 1919, AIG is a global insurance company with operations in more than 80 countries and jurisdictions. AIG provides a range of insurance products to support their clients in business and in life, including: general property/casualty, life insurance, and retirement and financial services through our General Insurance, Life and Retirement and Investments business units.
For nearly 100 years, AIG has been committed to helping its clients prepare for what’s next. Whether that’s helping cities and communities to prepare for and recover from natural disasters or providing a financially secure retirement for millions of Americans, AIG’s tradition of expertise is rooted in understanding the trends driving insurance needs, and how to help others manage their risk proactively. However, when it came to its own potential security risks, AIG sought to reevaluate and transform its physical security approach. Looking to move away from decentralized system silos, and inefficient and error-prone manual processes, AIG implemented an AlertEnterprise Physical Identity and Access Management (PIAM) system that unified their security, automated their processes, enhanced customer experience, and reduced operational cost.
OVERVIEW
Objectives
- Customer service on the front end
- Security on the back end
- Situational Intelligence and reporting
- System self-service and empowerment
- Increased efficiency and reduced operational cost
The Numbers
- 100K+ Cardholders
- 185+ Locations
- 34 Countries
- 50+ Badging Offices
- Multi-tenant Buildings
- 1000+ Visitors Per Day
– Allen Viner, Global Head of Physical Security, AIG
A New Policy of Security
1. DECENTRALIZED TO CENTRALIZED
SECURITY CONVERGENCE across physical and logical systems.
HR and AFFILIATED COMPANY DIRECTORY system integration enables smooth hire to retire identity lifecycle event automation.
PACS integration provides one source for badging and recertification. PACS client software access lockdown for maintenance use only.
VISITOR IDENTITY MANAGEMENT provides automated visitor access security, approval and check-in/check-out.
REAL ESTATE system integration for space utilization reporting and insights
3. AUTOMATION OF ACCESS REVIEWS AND RECERTIFICATION
NOTIFY/REMOVE user’s access levels not used in past 90 days
IDENTIFY ROGUE card holder accounts
SYNCS with PACS configuration
DELEGATE review of user with critical access by manager
RECERTIFY Area Owners and Delegates
2. CUSTOMER EXPERIENCE
- Look-up access
- Request/approve access
- Terminate access
- Recertification
- Badge printing
4. PHYSICAL/ LOGICAL SECURITY AUDITING
- Auditable recertification process
- Future system integration to being access control to the cabinet level
- Trading floors
- Staff counsel
- Tenant portal