Guardian PIAM for the Utilities Industry.

Utilities are critical infrastructures with complex security requirements. New sophisticated threats that live in both cyber and physical domains stand poised and ready to attack, with potential ongoing risk to IT, Operational Technology (OT), and Physical Security. 

Any breach or lapse in security governance, risk and compliance can be disastrous with potential loss of life, contracts, and revenue; as well as negative public perception, legal implications and even an impact on share value. 

Alert Enterprise Guardian delivers GEN AI-powered enterprise-wide security, governance, compliance, policy enforcement, automation, and workforce management to the Utility and Critical Infrastructure sectors in a single platform. This makes physical and logical access and identity management a seamless part of business operations.

Key challenges faced by utilities

Reliance on hand-tracked authorizations and periodic access reviews on massive spreadsheets for CIP compliance
No assurance of immediate access removal for employee/contractors at termination
Tracking expired on NERC CIP trainings and ensuring access is removed instantly in order to stay in compliance
Ensuring unused contractor badges are terminated to avoid misuse
Manual contractor onboarding process takes too much time and is error prone

Systems applications (Multiple access control, IT, HR, and Learning Management) that don’t talk to each other
Decentralized Physical Access Control Systems (PACS), with limited integration
Separate processes to assign and monitor access to its most delicate, high-risk areas, including generation and transmission
Large volumes of access authorizations are conducted through email exchange, leading to delays in authorizations, provisioning errors and unrevoked access credentials

The Alert Enterprise solution

Our Guardian solution removes the complexity of integration across ERP, GRC, IAM, and Security applications. We identify and uncover blended threats that exist across IT applications, Physical Access Control Systems and Industrial Controls to deliver holistic prevention of fraud, theft and acts of sabotage

A highly flexible governance platform to manage employees, contractors and visitors for IT, Physical and OT access

Mapping of critical and cyber assets to IT security controls and Physical Access Control Systems (PACS)

Powerful data modeling to bring to light potential compliance violations and control system risks, as well as IT security gaps, before a potential NERC violation

Automation of assessments for NERC CIP, NIST SP 800-53, ISO 27000, SOX and other regulations

Elevated critical business processes around identity and access management/governance in an integrated solution

Implementation of a single solution for cross-platform provisioning of access, and a solid pathway to staying CIP compliant with converged physical and logical systems

Measuring your return on investment with Guardian.

75%+

of identity and access tickets processed can be automated

20%

Average workforce productivity gain

MILLIONS

in Annual Total Savings/Cost Recovery

How Guardian helps with NERC CIP compliance.

CIP-001: Sabotage Reporting

Correlation: actively enforce sabotage procedures by intelligently connecting underlying physical and logical systems
Response: act on single event or correlation of events that match sabotage
characteristics through strict triggers and/or identification of abnormal events 
SOC: Security Operations Center interface to view events directly via live and archived video feeds, as well as monitoring the alarming condition across enterprise systems

CIP-002: Critical Cyber Asset Identification

Asset repository with configurable custom attributes to classify assets by types
Asset workflow to trigger a request/approval and review processes on periodic basis by
an asset owner
Assets grouping by department or location for easy reporting
Automated reconciliation from multiple source systems to help create and maintain asset catalogs on an automated basis

CIP-003: Security Management Controls

Policy and rule catalog to create policies around identities, systems, places or assets
Automatic policy evaluation on a periodic basis
Policy violation detected: automated workflows triggered with required notification and end-to-end audit

CIP-004: Personnel and Training

Training:
– Check and approval before granting critical access
– Expiry notification, access removal for expired training 
Background check validation for Temp worker access to critical locations

CIP-006: Physical Security of Critical Cyber Assets!

Remove unwanted access during transfer or location changes by automating review
Periodic Access Review for critical access by managers/area owners, auto access removal for denied access
Assets grouping by department or location for easy Immediate badge deactivation during HR termination or HOT termination
Implement “Use it or Lose it” policies – auto badge deactivation if not used in 90 days
Auto remove expired access / badges from cardholders
Complete end-to-end audit for all actions, including: badge issuance, printing, access approvals, access review, etc.

CIP-008: Incident Reporting and Response Planning

Translate large volumes of operational procedures information into event detection, pattern and anomaly recognition, and automatic scripted response actions 
Combine physical and logical events to correlate events and respond in unison to eliminate threats from multiple threat vectors
Initiate sabotage reporting (CIP-001), system restorations, and activate cyber asset recovery plans
Decrease response time and increase operational uptime

Badge & access management

Alert Enterprise Guardian combines both Physical and Logical Identity Access Management (IAM) solutions in the same suite providing enhanced operations for the Security Operations Center (SOC).

Here are sample use case scenarios that Guardian solves out-of-the-box:

Automated building access from hire-to-retire

Real-time integration of Guardian with leading HR systems allows Supervisor/HR or Security Administrators to trigger a new Identity creation process (as part of
onboarding) and auto-provisioing of access levels based on their role, location and policies.

The transfer and job change events are also automated and access is adjusted per the new job profile.

Similarly, the HR/Admins can initiate a “User Termination” workflow as part of the employee offboarding process. This triggers automated removal of identities and access levels across all connected systems.

Access management

Guardian integrates across various enterprise applications, physical facilities (NERC CIP & non-CIP) and critical assets (BES & BCSI), which empowers the system
users and managers to view/request additional access for themselves or others as required. Once the access is requested, the configurable workflow helps to capture
necessary approvals electronically and once approved, the access is auto-provisioned in the PACS.

Contractor/Temp-Worker management

Alert Enterprise Guardian provides an automated workflow to onboard a contractor including necessary approvals, background checks and badge issuance and printing. 

Guardian provides all necessary controls for cardholders including defining supervisor, unique contractor numbers, access approvals and regular periodic audits. The contractor’s badges get automatically deactivated on termination, contract expiry or inactivity.

Automated periodic access review (report generation)

Guardian is capable of generating reports required for periodic reviews (daily, weekly, monthly, etc.) and ad-hoc reviews consisting of identities that are active, inactive and pending for approval, training etc. 

A built-in Periodic Access Review process allows Area Owners and Manager/Supervisors to review their employees/contractors and assigned access areas on a periodic basis. Once the access is approved or denied, Guardian instantly provisions the change in the PACS system and maintains complete audit of the review decisions and changes made in the user’s access. 

Guardian integrates with IT, HR, Cybersecurity, Learning Management and Ticket Management systems to generate reports that provide a unified view of threats across the enterprise, and deploy rules-based solutions to prevent malicious acts, sabotage, terrorism and cyber threats.

Enforcement of NERC CIP compliance standards

Guardian integrates with compliance applications like SAP GRC to include monitoring of NERC and NERC CIP controls, as well as state or local Public Utility Commission guidelines. 

Guardian actively performs weekly configurable analysis of certification data from Learning Management systems to identify users whose certification has either expired or will expire within a specified number of days. This triggers an
automatic notification sent to the identified users and the CIP manager. 

Similarly, the solution performs scheduled checks/real time policy enforcement of Personal Risk Assessment (PRA) information and identifies users whose PRAs will expire within a configurable, specified number of days. This triggers an automatic notification sent to the identified users and HR/Security Admins to take necessary action.

Syncing across multiple PACS

Guardian connects with multiple Physical Access Control Systems (PACS) to manage physical access to facilities, substations, control rooms and power generation stations – from one place. It takes the guesswork out of approving access to physical locations or applications based on specific roles within the organization. 

This enables the security staff to remove physical access to systems and facilities with a single click and invoke mitigating controls like additional video surveillance or
proximity tracking.

Visitor management system

Alert Enterprise’s Visitor Management System (VMS) provides Corporate Security with enhanced control of visitor access and enforces security standards.

Here are sample use case scenarios that Guardian solves out-of-the-box:

Streamline visitor registration process

The VMS solution can be deployed as a Kiosk (self service) or Lobby (managed service) setup. The visitor registration process can be streamlined by providing a pre-registration workflow which allows the hosts to notify visitors to provide the required information for access to critical sites.

Audit all visitor logs

The VMS solution maintains the logs of all the visitors entering and exiting both NERC and non-NERC facilities. This provides the ability to conduct an audit of the logs and enhance search capabilities. Per NERC CIP compliance standards, the visitor logs must be retained for at least 14 months from the date of access.

Identify and notify all visitors in the facility

The VMS solution provides a single interface for accurately identifying all the visitors in a facility and notifying them in case of an emergency.

Automate visitor screening

Upon visitor registration, the VMS performs an automated background check, using the visitor’s ID or driver’s license information, against a set of watch lists, including among others BOLO and do-not-enter. If access is requested for NERC sites, the solution will also check for the required certification and PRA prior to granting access.   

The automated check can also be made against Federal Crime History, terrorism Watchlist, etc

Establish visitor escort compliance requirements

The VMS solution enforces NERC CIP compliance standards when the visitor is
requesting access to NERC facilities. The solution checks for the NERC escorts and their certification and PRA status. The access request form lists the expected time to check out as a mandatory field, in addition to other fields that are listed as mandatory in NERC logbook.

The solution triggers escalation emails to escort a visitor when the visitor is not checked out after a certain number of hours (configurable). If the visitor is not checked out after 24 hours (configurable), VMS triggers an email to ESOC

Compliance for visitors

In addition, Guardian PIAM delivers a seamless visitor management solution that revolutionizes the visitors experience for the Utilities industry.

Workflow approval before granting critical site access
Configurable workflow and notification, UI forms, badge template, and report & dashboard engine with auto report dispatch
Necessary training validation
Mandatory escort check-in with badge swipe
Maximum number of visitors per escort

Highlight and notify overstayed visitors
Federal Criminal History and Watchlist check
Auto ID verification at kiosk check-in
Visitors tracking with Smart Badge
Emergency notifications to checked-in visitors

Customer success stories

Northern Indiana Public Service Company (NIPSCO)

TXNM Energy (formerly PNM Resources)

How Alert Enterprise leverages technology so utilities can maintain continuous compliance.

Extends access management and risk analysis beyond IT applications to include physical access control systems
Creates a unified access and reporting mechanism across applications in all domains (IT, Physical Access Control Systems, SCADA)
Establishes an all-encompassing strategy for onboarding/offboarding related to access management, managing contractor access, as well as validation of certification and background checks
Offers holistic business alignment for security risk and compliance posture alignment

Let’s transform.

Just think: soon, you could be up and running with the latest security automation. Ready?