ChatGPT took the world by storm in 2022, ushering in a parade of AI-powered technologies. According to a recent Security Industry Association (SIA) article, security teams today are focused on three primary conversational agents: classic chatbots, Retrieval-Augmented Generation (RAG) chatbots and AI-powered assistants. But what’s the difference between them — and which one is right for your security team?
Let’s dive in:
- Classic chatbots: Among the earliest forms of conversational agents, classic chatbots are consistent, flexible, easy to configure and a good alternative when generative AI could jeopardize physical safety. Drawbacks include a lack of natural conversation and limited understanding, which makes these chatbots less effective for complex questions.
- RAG chatbots: RAG chatbots are more advanced, offering relevant interactions and contextual understanding. But these chatbots are still limited to informational responses, require software engineering skills for deployment and they can be manipulated by bad actors.
- AI-powered assistants: The most advanced conversational agents, AI-powered assistants are action-oriented and engage in contextual conversations for more natural interactions. These assistants are more expensive and complex, requiring integration with existing software applications. To avoid potential misuse or safety risks, security practitioners should implement extensive testing and vet the scope of access for AI-powered assistants.
Trained on the latest Large Language Models (LLMs), our Guardian AI Chatbot integrates with existing systems to provide organizations with quick, accurate answers to their most pressing security questions. And with our new data privacy patent, organizations can enjoy the benefits of AI — without compromising data privacy.
Learn more about conversational agents in this SIA article here »
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