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Leading Electrical Provider Digitally Transforms Access Control and Streamlines Operations

Leading energy provider implements the Guardian solution to address
their numerous access control challenges.

This leading energy provider, faced numerous challenges in managing access control and streamlining operations across their extensive user base. With over 1910 employees and 390 contractors, they needed a comprehensive solution to address their key pain points, including no function for self-service access requests, no integration between HR, IT badge admin and physical systems, decentralized system management, and more. AlertEnterprise stepped in to provide a cutting-edge solution that not only resolved these challenges but also delivered significant business benefits.

CIP Compliance Objectives:

  • Automate HR and IT/OT System Integration
  • Automate Quartely Access Reviews
  • Automate Training and PRA Expiration Reminders
  • Remote Badge Printing Facility
  • Direct Provisioning Physical and Logical System
  • Centralized Self-Service Portal
  • Training and PRA Validation
  • Assignment and Revocation Audit Maintenance

Challenges

  • 1900+ Employees and 390 Contractors require access to multiple facilities with no self-service function for access requests
  • The HR, Physical Access Control, Badging and Active Directory systems operate in silos and are not integrated
  • Granting and managing access for the HR and Security teams is a costly, time-consuming manual process that causes delays and frustration

AlertEnterprise Guardian Streamlining Access Control & Operations

The AlertEnterprise Guardian platform empowered managers with a browser-based interface for requesting and approving access for their teams. The portal not only facilitated smooth access control but also recorded business justifications for every action taken, ensuring transparent decision making and audit compliance.

The Guardian Solution

One of the critical challenges faced was the need to integrate their HR system with their physical and logical systems. AlertEnterprise’s solution seamlessly automated this integration, eliminating silos between the customer’s HR, Active Directory (AD), and physical access control system. The solution enabled policy-based data processing, ensuring accurate and efficient data flow across systems.

Automating new hire, termination, and transfer processes was crucial for improving operational efficiency. The Guardian platform provided automated workflows for new hires, ensuring that access privileges and badges were issued promptly. Similarly, when employees left or changed roles, access termination and transfer processes were streamlined, reducing administrative burdens and minimizing the risk of unauthorized access.

As a leading electrical company, they needed a centralized system that encompassed all Critical Infrastructure Protection (CIP) assets. Guardian delivered a comprehensive solution that allowed centralized account management for CIP EMS, ensuring robust security across the organization’s critical assets.

The Guardian platform provided their team with extensive reporting capabilities, including audit data, data validation reports, training compliance reports, and reports to meet regulatory mandates such as PRA (Personnel Risk Assessment). These reports not only ensured compliance but also helped them make informed decisions and drive continuous improvement.

Guardian’s browser-based portal empowered managers to request access for their teams effortlessly. Administrators and asset owners were able to maintain additional notes for requests and manage quarterly data reviews. Approvals and assignments were backed by business justifications, ensuring transparency and accountability.

Here’s what people are saying:

Cyber Security
Specialist, SOC
Admin

“AlertEnterprise has provided us with a centralized, automated system that has improved our operational efficiency and streamlined our access control processes. We now have a comprehensive solution that not only meets our current needs but also provides us with the flexibility to adapt to future challenges.”

These figures are based on annual projections from an Alert Enterprise customer with 30,000+ employees, and do not apply to this specific case study.

Let’s transform.

Just think: soon, you could be up and running with the latest security automation. Ready?

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David Cassady

Chief Strategy Officer

David Cassady has been selling and leading teams in Silicon Valley for more than 30 years. During that time, he’s led a mix of established software players and startups. Cassady has also been involved with five IPOs — and at least as many acquisitions. 

As Chief Strategy Officer, David leverages his extensive experience helping software businesses drive growth through deep and impactful partnerships with the world’s most successful SaaS providers like ServiceNow, Microsoft and SAP. 

Mark Weatherford

Chief Security Officer
Senior Vice President, Regulated Industries

Mark Weatherford brings years of high-level cyber-physical expertise to AlertEnterprise, and as Chief Security Officer (CSO), he guides the strategy of data management and protection by advising cyber-physical security policies and procedures within the company. Weatherford also works in liaison with businesses and executive professionals in the cyber and physical security industries to further accelerate security convergence adoption.

Mark has held numerous high-level cyber-centric positions, including Vice President and Chief Security Officer at the North American Electric Reliability Corporation (NERC), the Department of Homeland Security’s first Deputy Under Secretary for Cybersecurity under the Obama administration, California’s first Chief Security Officer, and the first CISO for the state of Colorado.

Harsh Chauhan

Chief Technology Officer

As Chief Technology Officer (CTO) of AlertEnterprise, Harsh Chauhan is responsible for the company’s engineering technology innovation and solution delivery. A 20-year technology veteran and leader, Chauhan is focused on the growth of the company’s 3D Governance Risk Compliance (GRC) hyperscale cloud platform.

He also continues to develop integrated solutions with leading technology partners like SAP, SAP NS2, and ServiceNow. Before AlertEnterprise, Mr. Chauhan held multiple CTO positions, as well as Product Owner and Head of Development at SAP GRC 10.0, delivering targeted solutions to high-profile SAP clients.

Ruby Deol

Chief Operations Officer

Ruby Deol oversees all business units at AlertEnterprise. With more than 20 years of experience in global sales and support services, Deol nurtures existing client relationships with a customer-first approach. As AlertEnterprise continues to grow in industry recognition and stature, Deol is charged with developing and implementing methods to meet organization goals and facilitate the company’s ongoing transformation.

Kaval Kaur

CFO and Co-Founder

As Chief Financial Officer (CFO) and Co-Founder of AlertEnterprise, Kaval Kaur leads all finance and administrative back-office operations. Kaur is a member of the national professional organization American Institute of Certified Public Accountants (AICPA) and the California State CPA Society.

Prior to joining AlertEnterprise, she was the CFO and Co-Founder of Virsa Systems, a position she held until its acquisition by SAP.

Kaur is a philanthropist at heart, embracing the diversity of the San Francisco Bay area by assisting with and promoting special cultural events. She recently sponsored 2,000 public schools in rural India to advance computer literacy skills for children and is a foster mother to a 10 year old.

Jasvir Gill

Founder and CEO

Leading the charge of digital transformation and security convergence is Jasvir Gill, Founder and CEO of AlertEnterprise, Inc. An accomplished engineer by trade, Gill is driving the long-overdue digital transformation of the physical security industry.

Prior to launching AlertEnterprise, Gill was the founder and CEO of Virsa Systems, where he grew the company into a global leader of application security software. An early pioneer in establishing governance, risk and compliance as a software market segment, he drove exponential growth at Virsa, facilitating its acquisition by SAP in 2006.

In his free time, Jasvir helps drive social and economic empowerment in the community. He’s also a trustee at the American India Foundation.