Leading Electrical Provider Digitally Transforms Access Control and Streamlines Operations

Leading energy provider implements the Guardian solution to address their numerous access control challenges.

This leading energy provider, faced numerous challenges in managing access control and streamlining operations across their extensive user base. With over 1910 employees and 390 contractors, they needed a comprehensive solution to address their key pain points, including no function for self-service access requests, no integration between HR, IT badge admin and physical systems, decentralized system management, and more. Alert Enterprise stepped in to provide a cutting-edge solution that not only resolved these challenges but also delivered significant business benefits.

CIP Compliance Objectives:

Automate HR and IT/OT System Integration
Automate Quarterly Access Reviews
Automate Training and PRA Expiration Reminders
Remote Badge Printing Facility
Direct Provisioning Physical and Logical System
Centralized Self-Service Portal
Training and PRA Validation
Assignment and Revocation Audit Maintenance

Challenges:

1900+ Employees and 390 Contractors require access to multiple facilities with no self-service function for access requests
The HR, Physical Access Control, Badging and Active Directory systems operate in silos and are not integrated
Granting and managing access for the HR and Security teams is a costly, time-consuming manual process that causes delays and frustration

Alert Enterprise Guardian Streamlining Access Control & Operations

The Alert Enterprise Guardian platform empowered managers with a browser-based interface for requesting and approving access for their teams. The portal not only facilitated smooth access control but also recorded business justifications for every action taken, ensuring transparent decision making and audit compliance.

The Guardian Solution

Integration and Automation

One of the critical challenges faced was the need to integrate their HR system with their physical and logical systems. Alert Enterprise’s solution seamlessly automated this integration, eliminating silos between the customer’s HR, Active Directory (AD), and physical access control system. The solution enabled policy-based data processing, ensuring accurate and efficient data flow across systems.

Efficient Onboarding & Off-boarding

Automating new hire, termination, and transfer processes was crucial for improving operational efficiency. The Guardian platform provided automated workflows for new hires, ensuring that access privileges and badges were issued promptly. Similarly, when employees left or changed roles, access termination and transfer processes were streamlined, reducing administrative burdens and minimizing the risk of unauthorized access.

Centralized System Management

As a leading electrical company, they needed a centralized system that encompassed all Critical Infrastructure Protection (CIP) assets. Guardian delivered a comprehensive solution that allowed centralized account management for CIP EMS, ensuring robust security across the organization’s critical assets.

Enhanced Reporting and Compliance

The Guardian platform provided their team with extensive reporting capabilities, including audit data, data validation reports, training compliance reports, and reports to meet regulatory mandates such as PRA (Personnel Risk Assessment). These reports not only ensured compliance but also helped them make informed decisions and drive continuous improvement.

Benefits for Managers, Administrators and Asset Owners

Guardian’s browser-based portal empowered managers to request access for their teams effortlessly. Administrators and asset owners were able to maintain additional notes for requests and manage quarterly data reviews. Approvals and assignments were backed by business justifications, ensuring transparency and accountability.

Here’s what people are saying...

“Alert Enterprise has provided us with a centralized, automated system that has improved our operational efficiency and streamlined our access control processes. We now have a comprehensive solution that not only meets our current needs but also provides us with the flexibility to adapt to future challenges.”

Cyber Security Specialist, SOC Admin

Measuring Your Return on Investment with Guardian.

These figures are based on annual projections from an Alert Enterprise customer with 30,000+ employees, and do not apply to this specific case study.

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