Insuring Security As A Business Enabler

With roots that trace back to 1919, AIG is a global insurance company with operations in more than 80 countries and jurisdictions. AIG provides a range of insurance products to support their clients in business and in life, including: general property/casualty, life insurance, and retirement and financial services through our General Insurance, Life and Retirement and Investments business units.

Overview

For nearly 100 years, AIG has been committed to helping its clients prepare for what’s next. Whether that’s helping cities and communities to prepare for and recover from natural disasters or providing a financially secure retirement for millions of Americans, AIG’s tradition of expertise is rooted in understanding the trends driving insurance needs, and how to help others manage their risk proactively. However, when it came to its own potential security risks, AIG sought to reevaluate and transform its physical security approach. Looking to move away from decentralized system silos, and inefficient and error-prone manual processes, AIG implemented an Alert Enterprise Physical Identity and Access Management (PIAM) system that unified their security, automated their processes, enhanced customer experience, and reduced operational cost.

Objectives

Customer service on the front end
Security on the back end
Situational Intelligence and reporting
System self-service and empowerment
Increased efficiency
Reduced operational cost

The Numbers

100K+ Cardholders
185+ Locations
34 Countries
50+ Badging Offices
Multi-tenant Buildings
1000+ Visitors Per Day

Solution

Enterprise Guardian
Visitor Identity Management

“We went from 84 locations on our corporate standard access control system (all within the United States) in 2011 to more than 185 locations in 34 countries in 2018. Alert Enterprise has been a great partner and force multiplier for us. Their platform has enabled us to provide independence and autonomy to the customers we support while ensuring a safe and secure process by ensuring the process flow is in alignment with our policies and standards.”

Allen Viner

Global Head of Physical Security,

AIG

A New Policy of Security

Responsible for securing more than 100K cardholders in 190 corporate locations spread across 135 cities worldwide, AIG’s Global Physical Security and Administration team delivered an enterprise-wide physical security transformation. With a vision of convergence, the team implemented Enterprise Guardian software unifying their badge and building access, and delivered situational intelligence to identify potential security risks in real-time for further investigation. The Enterprise Guardian software’s direct connection with AIG HR and affiliated company directory systems provided smooth onboarding and secure offboarding and termination performance. Through the integration with the corporate physical access control system (PACS), AIG automated its badging process. By using the software’s powerful reporting tools and dashboards, AIG enabled quicker, easier, and auditable analysis of facility utilization, badge activity, and access recertification. Beyond increased security and process, the system also provided critical data insights on space utilization that lead to significant real estate savings.

Decentralized to Centralized

Security convergence across physical and logical systems
HR and affiliated company directory system integration enables smooth hire to retire identity lifecycle event automation
PACS integration provides one source for badging and recertification. PACS client software access lockdown for maintenance use only
Real estate system integration for space utilization reporting and insights

Automation of Access Reviews and Recertification

Automate method and process to quarterly review critical access by Area Owners
Notify / remove user’s access levels not used in past 90 days
Identify rogue card holder accounts

Customer Experience

Self-service empowers users, managers and area owners and reduces the burden of security staff so they can focus on critical areas.
Look-up access
Request/approve access
Terminate access
Recertification
Badge printing
Tenant company self-service to manage their employees, contractors and visitors

Physical / Logical Security Auditing

High risk data centers
Auditable recertification process
Future system integration to being access control to the cabinet level
Tracking high risk access combinations
Trading floors
Staff counsel
Leased office space security and risk

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