Alert Enterprise First to Launch HID’s Advanced Support Program, Unlocking a New Era of Mobile Access Excellence

Alert Enterprise is proud to announce that we are the first partner to launch HID’s new Advanced Support program, an elite offering designed to prevent issues before they occur, strengthen release management, and deliver rapid, effective resolution when challenges arise.

This milestone builds on years of successful collaboration between Alert Enterprise and HID to accelerate the adoption of secure, seamless mobile access. The new Advanced Support program is purpose-built to deliver a high-touch, embedded, and proactive approach to support, helping enterprise customers unlock the full potential of their mobile solutions.

The program provides direct access to HID’s expert Professional Services team, offering:

• Embedded expertise with a dedicated consultant, escalation manager, technical trainer, and quality consultant.
• Proactive issue prevention through regular technical cadences, beta testing, and validation.
• Streamlined change management for smooth deployments and strong user adoption.
• Priority support SLAs with rapid triage and resolution for critical issues.
• Development resources like API/SDK access, sample code, and training to reduce time to market.

Julian Figueroa, Director of Partner and Professional Services at HID, shared:

“Alert Enterprise has set a high bar for delivering mobile solutions, and we’re proud to partner with them to launch our new Advanced Support offering. This program is designed to prevent issues before they occur, strengthen release management, and ensure rapid, effective resolution when challenges arise. By working closely with Alert’s development and support teams, we’re creating a seamless, high-touch support experience that delivers real value to their users.”

Matt Bennett, VP of Mobile Access at Alert Enterprise, added:

“This is more than just support; it’s a blueprint for how to unlock the full potential of mobile.By combining proactive expertise with rapid response, we’re giving our customers the confidence to scale and innovate without limits.”

With HID Advanced Support, Alert Enterprise customers will benefit from faster issue resolution, greater stability, and a more seamless user experience, ensuring that their mobile access investments deliver maximum value and performance.