Alert Enterprise customer success on full display at GSX 2023

By Vikas Chauhan, Head of Engineering and Customer Success

Alert Company get together

The recent Global Security Exchange (GSX) event was an incredible opportunity to showcase our latest cyber-physical solutions, connect with industry personnel and discuss the newest innovations in security. Our GSX Customer Success event also enabled us to hear directly from our clients about how Alert Enterprise solutions are delivering total workforce access, security and safety while making security a true business enabler.

Read some of our learnings below, then check out our GSX Customer Success page for highlight videos, additional information and more.

Bank of America

Cornelius Tate, Senior Vice President, Security Operations Analysis Command Center

A large global footprint

With 170,000 administrative employees, 16,000 ATMs and 3,800 financial centers across 35 countries, Bank of America was looking to make its large-scale operations more efficient and cost-effective. Before deployment, this client was impeded by outdated access control systems, time-consuming manual onboarding processes, stressful audits and reporting challenges.

Solutions selected

With an automated Physical Identity and Access Management (PIAM) system from Guardian, Bank of America has fortified and streamlined its international operations while saving money. The banking and financial services holding company is also taking strategic steps toward future-proofing its systems by supporting more digital interfaces like mobile credentials and integrating new technologies like generative AI and chatbots.

“Going to a mobile credential, we’ll be able to show the ROI immediately,” Tate said. “The cost of producing a card is approximately $16 per card and that does not count the cost of printers, the ink, the hours it takes to produce these badges, and then putting them in the overnight mail. So, I think it’s really going to revolutionize badging from a time perspective.”

Key takeaways

Bank of America manages approximately 150 access requests per hour, leaving the door open for unauthorized admissions and security breaches. Guardian enables the security team to know who’s coming through their doors at any given moment. Through automation, the solution has also alleviated the laborious and stressful burden of quarterly audits and sped up onboarding processes.

“We are getting over 1 million card swipes a day that are being incredibly well managed by Alert Enterprise’s products.”

“In 37 years, I’ve never seen that level of commitment at the upper level of a company. And I think that’s truly important.”

PNM Resources

Gary Todd, Associate Director, Cyber Security

Compliance is key

As an electric utility company, PNM Resources has unique challenges exclusive to critical infrastructures, particularly when it comes to its diverse set of facilities that span both IT (company headquarters, administrative offices, etc.) and OT (industrial control facilities, substations, etc.).

Like other utility organizations, PNM Resources is also heavily regulated by The North American Electric Reliability Corporation Critical Infrastructure Protection (NERC CIP) standards. The NERC CIP audits PNM Resources every three years and if there’s even one instance of noncompliance during that period, “you don’t pass,” Todd said.

“At a certain point, it became very obvious that we needed to have automated access control.”

Solutions chosen

After integrating with the organization’s Active Directory, the Guardian Physical Identity and Access Management (PIAM) system enabled more efficient, secure access control across the entire organization. Automating processes also made it easier to hit CIP’s strict compliance requirements.

Key takeaways

Because of their significance and connections within the critical infrastructure network, electric utility organizations are especially vulnerable to attacks – making the need for a strong physical access system paramount.

“With the substation attacks that were in the news this year and last year, physical access has taken on a whole new importance in our industry and will continue to be important,” Todd said.

For PNM Resources, the integration with Guardian has transformed manual, error-prone processes into smoother, automated systems that became “a natural part of business,” Todd said.

“Not only did it help our security, but it changed the dynamic from the manual phone call, email process, the individual heroics that typically happen.”

“It has made compliance and our security – both physical and electronic access – much easier to do and easier to prove. To be able to show who’s had access to which facility at a moment’s notice is invaluable to us.”

Northern Indiana Public Service Company (NIPSCO)

Jim Schmidt, CIP Compliance Systems Engineer

The power of automation

With over 1.2 million customers and nearly 3,000 employees, Northern Indiana Public Service Company (NIPSCO) is one of Indiana’s largest natural gas and electric organizations. Once inundated with error-prone, manual processes, this critical infrastructure organization needed an access control solution that could mitigate system inaccuracies, automate training, manage badging and improve auditing and reporting.

As the industry shifts from fossil fuels to renewable resources, utility organizations like NIPSCO are also expanding their physical footprint to accommodate remote stations –
necessitating the demand for a united, enterprise-wide system.

Solutions chosen

With the Guardian Physical Identity and Access Management (PIAM) system, NIPSCO was able to move from manual to automated processes. Today, NIPSCO uses Guardian for badge management, access control, yearly training automation and maintaining CIP compliance.

“Seven years ago, we went to Alert Enterprise,” Schmidt said. “Now, everything’s handled electronically, and we’ve reduced the errors in the systems dramatically.”

Key takeaways

Guardian has helped streamline NIPSCO’s access control and badging processes. Before implementation, new employees had to wait a couple of weeks to gain access to company facilities. With Guardian, they’re granted immediate access to the places they need to be – and that access can be removed as quickly as it’s given.

It has also helped “tremendously” with regular auditing and reporting.

“The last few audits have done very, very well and Alert Enterprise has been a big part of that success story,” Schmidt said.

“Our goal is to always have zero violations and we’re very close to that and have been doing very, very well with that. And a lot of that success is due to Alert Enterprise.”

Centene Corporation

Zebulon Moore, Director, Physical Security Systems

Solving an identity crisis

Ranking 25th on the Fortune 500 list, Centene Corporation is a managed healthcare organization that serves 28 million members across 29 states. Before implementing Alert Enterprise solutions, the organization was manually processing 250,000 tickets a year in up to five different access control systems. It was also plagued with over-access and unknown identities of badges that would stay in a perpetually active state.

After years of these manual processes and paper-based operations, Centene Corporation came to Alert Enterprise in search of a modern Visitor Management platform. It inadvertently uncovered a much-needed solution to enterprise-wide identity and access management, from contract workers and full-time employees to visitors.

Solutions chosen

Centene Corporation implemented the Guardian Physical Identity Access Management (PIAM) and Visitor Management systems, which provided the organization with a clear picture of who was entering their faculties – and what they did upon arrival.

“Security starts with access control,” Moore said. “If you do not know or understand who is coming into your facilities, anything else you do is likely secondary.”

With Alert Enterprise, Centene Corporation was also able to streamline monthly audits and assessments. Before deployment, employees were spending an “astronomical” amount of time sifting through spreadsheets and paper notebooks to find necessary information.

In the future, Centene Corporation is looking to implement mobile access with NFC Wallet Mobile Credentials, as well as physical access control solutions

Key takeaways

With Alert Enterprise, Centene Corporation can efficiently manage visitors and its entire workforce, from hire to retire. A converged identity management solution also made audits easier, going from 20-25 findings per audit to nearly zero.

And it all had an impact on the bottom line: “If it’s not true ROI in terms of money saved, it’s ROI in time saved or future money that we haven’t lost because of mistakes or being out of compliance,” Moore said.

And these solutions proved to scale alongside Centene Corporation as it grew: Within one day of acquiring a 20,000-person organization, all employees were onboarded into the system with access to the necessary offices. The governed, automated approach was “night and day” compared to a similar, pre-Alert Enterprise acquisition, Moore said.

“We quickly came to realize how powerful Alert Enterprise was for us.”

“I can’t speak enough about the customer support, technical support and response time.”

Draper Laboratory

Jim Keohane, VP, IT & Security (CIO/CSO)

The ideal blend

Draper Laboratory is a nonprofit research and development organization in the aerospace defense business. With nine decades of innovation, Draper plays a large role in solving complex challenges through technology for the United States.

But when it came to its own security systems, there was much work to be done: prior to implementation, the physical and logical sides at Draper Laboratory were working in
silos. This caused security gaps and emphasized the demand for a converged cyber-physical security solution, something that Keohane calls “a blend of art and science.”

“I’ve been trying to become an Alert Enterprise customer for about five years now because I saw the need,” Keohane said.

Solutions chosen

With the Guardian Physical Identity Access Management (PIAM) platform, Draper Laboratory can automate once-manual, error-prone processes while ensuring all aspects of the organization are connected for more comprehensive insider threat analysis.

Key takeaways

Draper Laboratory currently houses around 2,000 employees with the goal of reaching 4,000. With Guardian, the organization can now successfully scale without sacrifice.

“I made the case that the only way to scale is to have more efficient, self-service tools,” Keohane said. “And Guardian provides that automated, systemic way.”

Alert Enterprise will also play a role in growing Draper Laboratory’s SOC as it continues to focus on nurturing collaborative insider threat committees.

“We really looking forward to bringing on Alert to normalize our physical security SOC,” Keohane said.

“The only way to effectively manage insider threat is to have all the different bits and pieces at the table.”

Fort Lauderdale-Hollywood International (FLL) Airpor

Frank Capello, Enterprise Director of Security

Grounding paper airplanes

Fort Lauderdale-Hollywood International (FLL) Airport is categorized as a Category X airport, which means it’s one of the most threatened airports in the United States – and consequently, one of the highest regulated.

But meeting TSA’s regulatory requirements wasn’t the only issue FLL was dealing with; before deployment, the airport was battling slow processing times, slow and error-prone manual processes, inflexible workflows and multiple data sources. It was also a paper-based facility, leading to inefficient and costly operations.

“You could fit about 12 average-sized houses of files that were in rooms in my credentialing center,” said Frank Capello, FLL Enterprise Director of Security.

Solutions chosen

After an employee used an access badge to smuggle a gun into the airport, FLL sought a multi-faceted security solution that could transform their operations, while keeping employees, passengers and crew members safe.

The airport landed on Alert Enterprise’s Guardian Identity Management System (IDMS), which completely removed security silos, multiple data sources – and all the paper.

Key takeaways

Since rolling out three years ago, FLL has achieved many security milestones with Alert Enterprise. It reduced the number of trips to the credentialing center from 3 to 2, lowered wait times to nearly zero, and automated background checks. As for the file cabinets? They’ve been replaced by a few servers, leading to more efficient operations and ample cost savings.

“We took a totally paper process and completely digitized it,” Capello said.

“have the Alert Enterprise team on speed dial.”

“I was one of the first that took a chance on Alert in the airport setting and everybody at Alert knows how satisfied I am.”

About Vikas Chauhan

Vikas Chauhan has been with Alert Enterprise since 2012 and currently serves as Head of Engineering and Customer Success. As host of the 2023 GSX Customer Success event, he and his team are leading the way for current and future customer achievements with Alert Enterprise.

Interested in being our next customer
success story?

Connect with one of our teammates to learn more about how our cyber-physical solutions can secure and drive your business

David Cassady

Chief Strategy Officer

David Cassady has been selling and leading teams in Silicon Valley for more than 30 years. During that time, he’s led a mix of established software players and startups. Cassady has also been involved with five IPOs — and at least as many acquisitions. 

As Chief Strategy Officer, David leverages his extensive experience helping software businesses drive growth through deep and impactful partnerships with the world’s most successful SaaS providers like ServiceNow, Microsoft and SAP. 

Mark Weatherford

Chief Security Officer
Senior Vice President, Regulated Industries

Mark Weatherford brings years of high-level cyber-physical expertise to Alert Enterprise, and as Chief Security Officer (CSO), he guides the strategy of data management and protection by advising cyber-physical security policies and procedures within the company. Weatherford also works in liaison with businesses and executive professionals in the cyber and physical security industries to further accelerate security convergence adoption.

Mark has held numerous high-level cyber-centric positions, including Vice President and Chief Security Officer at the North American Electric Reliability Corporation (NERC), the Department of Homeland Security’s first Deputy Under Secretary for Cybersecurity under the Obama administration, California’s first Chief Security Officer, and the first CISO for the state of Colorado.

Harsh Chauhan

Chief Technology Officer

As Chief Technology Officer (CTO) of Alert Enterprise, Harsh Chauhan is responsible for the company’s engineering technology innovation and solution delivery. A 20-year technology veteran and leader, Chauhan is focused on the growth of the company’s 3D Governance Risk Compliance (GRC) hyperscale cloud platform.

He also continues to develop integrated solutions with leading technology partners like SAP, SAP NS2, and ServiceNow. Before Alert Enterprise, Mr. Chauhan held multiple CTO positions, as well as Product Owner and Head of Development at SAP GRC 10.0, delivering targeted solutions to high-profile SAP clients.

Ruby Deol

Chief Operations Officer

Ruby Deol oversees all business units at Alert Enterprise. With more than 20 years of experience in global sales and support services, Deol nurtures existing client relationships with a customer-first approach. As Alert Enterprise continues to grow in industry recognition and stature, Deol is charged with developing and implementing methods to meet organization goals and facilitate the company’s ongoing transformation.

Kaval Kaur

CFO and Co-Founder

As Chief Financial Officer (CFO) and Co-Founder of Alert Enterprise, Kaval Kaur leads all finance and administrative back-office operations. Kaur is a member of the national professional organization American Institute of Certified Public Accountants (AICPA) and the California State CPA Society.

Prior to joining Alert Enterprise, she was the CFO and Co-Founder of Virsa Systems, a position she held until its acquisition by SAP.

Kaur is a philanthropist at heart, embracing the diversity of the San Francisco Bay area by assisting with and promoting special cultural events. She recently sponsored 2,000 public schools in rural India to advance computer literacy skills for children and is a foster mother to a 10 year old.

Jasvir Gill

Founder and CEO

Leading the charge of digital transformation and security convergence is Jasvir Gill, Founder and CEO of Alert Enterprise, Inc. An accomplished engineer by trade, Gill is driving the long-overdue digital transformation of the physical security industry.

Prior to launching Alert Enterprise, Gill was the founder and CEO of Virsa Systems, where he grew the company into a global leader of application security software. An early pioneer in establishing governance, risk and compliance as a software market segment, he drove exponential growth at Virsa, facilitating its acquisition by SAP in 2006.

In his free time, Jasvir helps drive social and economic empowerment in the community. He’s also a trustee at the American India Foundation.