News Article
Case Study: AlertEnterprise - AIG Unifies Security and Customer Service as a Business Enabler
Security as a Business Enabler for the Finance and Insurance Industry
AlertEnterprise Inc., the leading physical-logical security convergence software company, announces the completion of a new case study profiling American International Group, Inc.’s (AIG) successful deployment of Enterprise Guardian and Visitor Identity Management software to secure more than 185 locations.
AIG’s tradition of expertise is rooted in understanding the trends driving insurance needs, and how to help others manage their risk proactively. However, when it came to its potential security risks, AIG sought to reevaluate and transform its physical security approach.
Looking to move away from decentralized system silos, and inefficient and error-prone manual processes, AIG implemented an AlertEnterprise Physical Identity and Access Management (PIAM) system, including Visitor Identity Management, that unified their security, automated their processes, enhanced customer experience, and reduced operational cost.
Looking to move away from decentralized system silos, and inefficient and error-prone manual processes, AIG implemented an AlertEnterprise Physical Identity and Access Management (PIAM) system, including Visitor Identity Management, that unified their security, automated their processes, enhanced customer experience, and reduced operational cost.
Goals
- Customer service on the front end
- Security on the back end
- Situational Intelligence and reporting
- System self-service and empowerment
The Numbers
- 100K+ Cardholders
- 185+ Locations
- 34 Countries
- 50+ Badging offices
- 1000+ Visitors per day