News Article

Case Study: AlertEnterprise - AIG Unifies Security and Customer Service as a Business Enabler

Security as a Business Enabler for the Finance and Insurance Industry

AlertEnterprise Inc., the leading physical-logical security convergence software company, announces the completion of a new case study profiling American International Group, Inc.’s (AIG) successful deployment of Enterprise Guardian and Visitor Identity Management software to secure more than 185 locations.
AIG’s tradition of expertise is rooted in understanding the trends driving insurance needs, and how to help others manage their risk proactively. However, when it came to its potential security risks, AIG sought to reevaluate and transform its physical security approach.

Looking to move away from decentralized system silos, and inefficient and error-prone manual processes, AIG implemented an AlertEnterprise Physical Identity and Access Management (PIAM) system, including Visitor Identity Management, that unified their security, automated their processes, enhanced customer experience, and reduced operational cost.


  • Customer service on the front end
  • Security on the back end
  • Situational Intelligence and reporting
  • System self-service and empowerment

The Numbers

  • 100K+ Cardholders
  • 185+ Locations
  • 34 Countries
  • 50+ Badging offices
  • 1000+ Visitors per day

“We went from 84 locations on our corporate standard access control system (all within the United States) in 2011 to more than 185 locations in 34 countries in 2018,” said Allen Viner, AIG Global Head of Physical Security. “AlertEnterprise has been a great partner and force multiplier for us. Their platform has enabled us to provide independence and autonomy to the customers we support while ensuring a safe and secure process by ensuring the process flow is in alignment with our policies and standards.”