Major US Airports Reach New Heights with Airport Guardian Solution

Vetting individuals before giving them access to secure areas continues to be a top challenge for airports today. For some of the United States’ major airports – Los Angeles International Airport (LAX), Fort Lauderdale Airport (FLL) and San Antonio International Airport (SAT) – a next-generation Identity Management and Credentialing (IMCS) system is key to mitigating insider risk and threats in a secure, intelligent and efficient way. With AlertEnterprise’s Airport Guardian solution, the three airports are streamlining their badging processes, enhance customer experiences, reduce costs, increase visibility and improve overall security for both employees and passengers.

A Safety-First Approach

Few airports understand growth better than Los Angeles International Airport, where constant expansion creates a high demand for security credentials. The LAX badged population increased 60 percent from 35,000 in 2009, to 56,000 in 2019. With numbers like this, visibility of risk is crucial.

At San Antonio International Airport, the Airport Guardian solution helps reduce and uncover risks within the badging process and stay on track with TSA compliance. By converging physical and cyber-systems, Airport Guardian provides a 360-degree view of risk across the airport enterprise. For instance, the system proactively monitors badge status for any suspended badge and determines whether such badges are still being used to access critical areas.

Another important piece of airport security happens before any badge is ever issued: training validation and certification. For LAX, Airport Guardian delivers real-time learning management system (LMS) integration, which is designed to assist LAX administration teams in tracking and enforcing mandatory personnel training. This includes active shooter, airside vehicle operating permit and airport security awareness training. By integrating Airport Guardian with LMS, airport officials can automate policy enforcement for training and certification, such as periodic access review for expiring training, automatic reminders for expiring badges, automated removal of critical access, and reconciliation of identity background checks and training.

A Badge of Honor for Automation

With a large volume of people coming through and needing to be processed every day, airport badging office teams must work hard to provide a high level of service. A new IMCS enables busy airports to streamline and automate the entire badge lifecycle process, from application to badge printing and access provisioning. At Fort Lauderdale Airport, the deployment of Airport Guardian has reduced the number of trips from its credentialing center from three to two. By automating core processes with role-based workflow and active policy enforcement, airport officials can ensure real-time compliance, which helps to eliminate costly auditing efforts.

A secure, web-based portal also enables airport personnel to manage employees, vendors and visitors across an enterprise landscape. Applicants and authorized signatories can start, save and submit applications, which includes requesting access to critical areas that require additional approval. Intelligent onboarding defines the right level of access before provisioning and managing access across all systems. Lost or stolen badges can be detected, and system access automatically removed.

One Data Point, Multiple Benefits

Through advanced IMCS technology and processing software, all three airports have decreased their processing times for credentialing, leading to greater productivity and better customer service.

Using one data point creates efficiencies within the badge application processes – which reduces both the number of required steps and overall processing times. Other processes (such as fingerprinting services, appointments, key management, violations, training and visitor management) are also streamlined under one platform for enhanced security and compliance with TSA. This leads to decreased reduced wait times and greater application status visibility to applicants and authorized signatories.

No More Paper Airplanes

Get rid of the file cabinets: the deployment of Airport Guardian has transformed San Antonio International Airport into a paperless operation by fully digitizing its Badge & ID Office. Fort Lauderdale Airport has also bid adieu to hard files with a portal database that digitally stores critical forms and information, eliminating paper application forms.

But while paper footprints are decreasing, these airports may see a different kind of paper take flight. Creating greater efficiencies within the airport naturally impacts the bottom line, and both Fort Lauderdale Airport and San Antonio International Airport are expecting to see reduced labor costs as a result.

A New Era of Digital Transformation

Gone is the age of the siloed badging system sitting independently in the security badge office. A converged credentialing system better serves the broader needs of an airport, offers regulatory compliance and performs identity management. In the era of digital transformation, a converged cyber-physical security approach to identity and credential management is helping to make airports like LAX, FLL and SAT more efficient, productive – and, most of all, secure.

Start now with AlertEnterprise. Let’s connect on how we can help you with airport credentialing and identity access management.

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David Cassady

Chief Revenue Officer

David Cassady has been selling and leading sales teams in Silicon Valley for more than 30 years. During that time, he’s led a mix of established software players and startups. Cassady has also been involved with five IPOs — and at least as many acquisitions.

As Chief Revenue Officer, David leverages his extensive experience helping software businesses drive growth through skill-building for cloud and SaaS-focused teams. Together with the AlertEnterprise team, David is focused on the intersection of a repeatable sales process, a predictable pipeline and a multi-channel go-to-market strategy that includes physical security system integrators and SAP — all with the goal of driving explosive growth for the company.

Mark Weatherford

Chief Security Officer
Senior Vice President, Regulated Industries

Mark Weatherford brings years of high-level cyber-physical expertise to AlertEnterprise, and as Chief Security Officer (CSO), he guides the strategy of data management and protection by advising cyber-physical security policies and procedures within the company. Weatherford also works in liaison with businesses and executive professionals in the cyber and physical security industries to further accelerate security convergence adoption.

Mark has held numerous high-level cyber-centric positions, including Vice President and Chief Security Officer at the North American Electric Reliability Corporation (NERC), the Department of Homeland Security’s first Deputy Under Secretary for Cybersecurity under the Obama administration, California’s first Chief Security Officer, and the first CISO for the state of Colorado.

Harsh Chauhan

Chief Technology Officer

As Chief Technology Officer (CTO) of AlertEnterprise, Harsh Chauhan is responsible for the company’s engineering technology innovation and solution delivery. A 20-year technology veteran and leader, Chauhan is focused on the growth of the company’s 3D Governance Risk Compliance (GRC) hyperscale cloud platform.

He also continues to develop integrated solutions with leading technology partners like SAP, SAP NS2, and ServiceNow. Before AlertEnterprise, Mr. Chauhan held multiple CTO positions, as well as Product Owner and Head of Development at SAP GRC 10.0, delivering targeted solutions to high-profile SAP clients.

Ruby Deol

Chief Operations Officer

Ruby Deol oversees all business units at AlertEnterprise. With more than 20 years of experience in global sales and support services, Deol nurtures existing client relationships with a customer-first approach. As AlertEnterprise continues to grow in industry recognition and stature, Deol is charged with developing and implementing methods to meet organization goals and facilitate the company’s ongoing transformation.

Kaval Kaur

CFO and Co-Founder

As Chief Financial Officer (CFO) and Co-Founder of AlertEnterprise, Kaval Kaur leads all finance and administrative back-office operations. Kaur is a member of the national professional organization American Institute of Certified Public Accountants (AICPA) and the California State CPA Society.

Prior to joining AlertEnterprise, she was the CFO and Co-Founder of Virsa Systems, a position she held until its acquisition by SAP.

Kaur is a philanthropist at heart, embracing the diversity of the San Francisco Bay area by assisting with and promoting special cultural events. She recently sponsored 2,000 public schools in rural India to advance computer literacy skills for children and is a foster mother to a 10 year old.

Jasvir Gill

Founder and CEO

Leading the charge of digital transformation and security convergence is Jasvir Gill, Founder and CEO of AlertEnterprise, Inc. An accomplished engineer by trade, Gill is driving the long-overdue digital transformation of the physical security industry.

Prior to launching AlertEnterprise, Gill was the founder and CEO of Virsa Systems, where he grew the company into a global leader of application security software. An early pioneer in establishing governance, risk and compliance as a software market segment, he drove exponential growth at Virsa, facilitating its acquisition by SAP in 2006.

In his free time, Jasvir helps drive social and economic empowerment in the community. He’s also a trustee at the American India Foundation.