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Airport Guardian offers San Antonio International Airport a takeoff to greater efficiencies and enhanced security

The international airport continues to exceed regulatory requirements for security

Several file cabinets, once obstructing the view from the back of the Badge & ID Office at San Antonio International Airport (SAT), are now history. Thanks to Alert Enterprise’s Airport Guardian platform, the cabinets and paper are gone, and SAT’s Badge & ID Office is fully digitized – giving the security team the best view in the house to watch planes takeoff and land.

But the office views are far from the only improvements. After implementing Airport Guardian, SAT is seeing a digital transformation that delivers greater efficiencies within the facility, optimizing its resources, reducing labor costs – and enabling better overall security for airport passengers, and stakeholders.

Taking the existing Security Program to new heights

SAT has always been innovative and proactive when it comes to security. In 2019, SAT fully developed and implemented a Security Management System (SeMS). With SeMS, SAT is always looking ahead at new technology, collaborating with stakeholders, and enhancing communication – far beyond regulatory requirements.

In its pursuit of continuous improvement, SAT selected Alert Enterprise’s Airport Guardian platform on its journey to next-gen Identity Management and Credentialing, grounding its legacy badge applications.

Analyzing the results

With Airport Guardian, San Antonio International Airport has met each of its goals for identity access management. Using one data entry point, the software created efficiencies within the badge application processes, reducing both the number of required steps and overall processing times – translating to an improved overall customer service experience. Other processes – such as fingerprinting services, appointments, key management, violations, training and visitor management – were also streamlined under one platform for enhanced security and compliance with TSA.

These improvements have taken security efficiency to a new altitude.

“We’ve seen a huge difference in the way we process customers,” Cole said.  “I think the biggest impact is reduced processing times for our customers. When you have customers that are applying for a badge and they’re waiting to start their job, it can take weeks with the traditional badge application and manual processes. Now, with the switch to Airport Guardian, it takes just a few days. That speaks volumes to what the product has done for our airport.”

Paving the tarmac

Leveraging Alert Enterprise’s Airport Identity Management System, SAT is raising the standards in airport security. And other industry leaders will be watching.

Cole thinks they’ll like what they see.

 “We work in an environment made up of different customers, airlines and federal agencies where some have to be background checked and others don’t,” he said. “When you are going through processes manually, your staff can miss opportunities: so, it forces us to create several checklists to double-check that we captured every detail, which creates repetitive processes and added time.

“The IDMS removes all the checklists. It’s automation. So, when you look at automation, you don’t have to worry about, ‘did I check this box?’

“I would tell others to really look at how digital transformation can impact their processes for the better.”

The Objectives

  • Eliminate multiple data points
  • Reduce the risk of insider threats
  • Enhance compliance with TSA regulation
  • Provide flexibility to modify necessary workflows
  • Sunset hard copy documentation through electronic filing
  • Streamline processes to decrease errors, eliminate manual tasks and save time/money/paper

The Results

  • Reduced data entry errors by 80%
  • Increased compliance with regulatory requirements
  • Fully removed file cabinets and hard copy documentation
  • Reduced daily prep times for appointments from one hour to 15 minutes
  • Streamlined processes through automation: stop list, notifications, termination checklist, etc.
  • Mitigated risks, including insider threat risks within the badging process and other costly security violations

Let's chat.

A black and white headshot of David Cassady.

David Cassady

Chief Strategy Officer

David Cassady has been selling and leading teams in Silicon Valley for more than 30 years. During that time, he’s led a mix of established software players and startups. Cassady has also been involved with five IPOs — and at least as many acquisitions. 

As Chief Strategy Officer, David leverages his extensive experience helping software businesses drive growth through deep and impactful partnerships with the world’s most successful SaaS providers like ServiceNow, Microsoft and SAP. 

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Mark Weatherford

Chief Security Officer
Senior Vice President, Regulated Industries

Mark Weatherford brings years of high-level cyber-physical expertise to Alert Enterprise, and as Chief Security Officer (CSO), he guides the strategy of data management and protection by advising cyber-physical security policies and procedures within the company. Weatherford also works in liaison with businesses and executive professionals in the cyber and physical security industries to further accelerate security convergence adoption.

Mark has held numerous high-level cyber-centric positions, including Vice President and Chief Security Officer at the North American Electric Reliability Corporation (NERC), the Department of Homeland Security’s first Deputy Under Secretary for Cybersecurity under the Obama administration, California’s first Chief Security Officer, and the first CISO for the state of Colorado.

A black and white headshot of Harsh Chauhan

Harsh Chauhan

Chief Technology Officer

As Chief Technology Officer (CTO) of Alert Enterprise, Harsh Chauhan is responsible for the company’s engineering technology innovation and solution delivery. A 20-year technology veteran and leader, Chauhan is focused on the growth of the company’s 3D Governance Risk Compliance (GRC) hyperscale cloud platform.

He also continues to develop integrated solutions with leading technology partners like SAP, SAP NS2, and ServiceNow. Before Alert Enterprise, Mr. Chauhan held multiple CTO positions, as well as Product Owner and Head of Development at SAP GRC 10.0, delivering targeted solutions to high-profile SAP clients.

Ruby Deal headshot

Ruby Deol

Chief Operations Officer

Ruby Deol oversees all business units at Alert Enterprise. With more than 20 years of experience in global sales and support services, Deol nurtures existing client relationships with a customer-first approach. As Alert Enterprise continues to grow in industry recognition and stature, Deol is charged with developing and implementing methods to meet organization goals and facilitate the company’s ongoing transformation.
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Kaval Kaur

CFO and Co-Founder

As Chief Financial Officer (CFO) and Co-Founder of Alert Enterprise, Kaval Kaur leads all finance and administrative back-office operations. Kaur is a member of the national professional organization American Institute of Certified Public Accountants (AICPA) and the California State CPA Society.

Prior to joining Alert Enterprise, she was the CFO and Co-Founder of Virsa Systems, a position she held until its acquisition by SAP.

Kaur is a philanthropist at heart, embracing the diversity of the San Francisco Bay area by assisting with and promoting special cultural events. She recently sponsored 2,000 public schools in rural India to advance computer literacy skills for children and is a foster mother to a 10 year old.

Jasvir Gill

Founder and CEO

Leading the charge of digital transformation and security convergence is Jasvir Gill, Founder and CEO of Alert Enterprise, Inc. An accomplished engineer by trade, Gill is driving the long-overdue digital transformation of the physical security industry.

Prior to launching Alert Enterprise, Gill was the founder and CEO of Virsa Systems, where he grew the company into a global leader of application security software. An early pioneer in establishing governance, risk and compliance as a software market segment, he drove exponential growth at Virsa, facilitating its acquisition by SAP in 2006.

In his free time, Jasvir helps drive social and economic empowerment in the community. He’s also a trustee at the American India Foundation.